Terms and Conditions

Payments

A nonrefundable 25% deposit is required to hold certain animals. A deposit can only be made for available animals, not for a clutch/litter in general or any animal that we do not deem ready to be sold. We can always add your name to a waiting list.

Shipping

We are a FedEx certified live reptile shipper. Orders are shipped Monday through Wednesday, Priority Overnight. No orders will be shipped between Friday and Sunday, NO EXCEPTIONS. Someone must be at the receiving address to sign for the package. Shipping charges are usually included in the price. No international (including Canada) shipments are possible.

Animals are shipped in boxes insulated with 3/4" styrofoam. During incliment weather a 40 hour heat pack is included in the shipping box. We will only ship when temperatures are between 50°F and 88°F. If a customer wishes us to ship on a Thursday or outside the temperature range, we do so at our discretion and the live arrival guarantee becomes void. The shipment must be opened within moments of receiving the box. Any complaints are to be made within 24 hours of receipt of the order, preferably by phone. If the animal dies during shipment, a picture of the obviously dead snake needs to be emailed to us within 24 hours of receiving the shipment. The sex should be verified within one week.

For customers who live within driving range, please contact me for more information on other methods of transportation.

Our Guarantee

All animals are guaranteed to have consecutively eaten more than 5 appropriately sized meals and be in excellent health. All animals in an order are guaranteed to arrive alive, properly sexed, and remain healthy for 30 days. If you are not fully satisfied, work with you to provide the animal you require. At the very least we will cover the costs of having the animal shipped back to our facility. If a refund is requested, it will be provided after we receive the live animal.

Special Services

A copy of the animals’ feeding history, pictures of the dam/sire, birth date, and pedigree chart are included with every animal shipped. We are always willing to provide full support (even months or years after purchase) to answer ANY questions customers may have. It is our pleasure to make sure our customers are completely satisfied. We work with you through the entire process to make sure you get the exact animal you desire.

If you live close to us, we are always willing to arrange other transportation of your animal(s).

Quantity discounts are available for multiple animals. Please inquire for details.